Incident Response & Retainer
When something goes wrong, the first hours decide the damage. Altrixys provides hands-on incident response — containment, investigation, recovery — and a retainer option that guarantees a team who already knows your environment is one call away.
What incident response includes
Structured response that preserves evidence, stops the bleeding and gets you back to business — then makes sure it doesn’t happen again.
Rapid Activation
Response typically initiated within 48 hours of your call — retainer clients are prioritized with pre-agreed activation terms.
Containment
Isolating affected systems, disabling compromised accounts and blocking attacker infrastructure — without destroying evidence.
Investigation & Root Cause
Forensic analysis of how the attacker got in, what they touched, and whether they are still inside.
Recovery Support
Clean restoration from backups, credential rotation and hardening of the entry point before systems return to production.
GDPR Breach Guidance
Support with the 72-hour notification assessment and documentation your legal obligations may require.
Post-Incident Report
A clear report for management and engineers: timeline, root cause, impact and prioritized measures to prevent recurrence.
The retainer: response that starts prepared
We already know your environment
Retainer onboarding maps your systems, contacts and escalation paths — so response starts in minutes, not with discovery questions.
Pre-agreed terms
Activation SLA, rates and scope agreed in calm times — no emergency negotiations at 3 a.m.
Annual readiness review
Each retainer year includes a response-plan review and tabletop exercise so your team knows its role before it matters.
Frequently asked questions about incident response
How fast can you respond to an incident?
Response is typically initiated within 48 hours. Retainer clients are prioritized with pre-agreed activation terms, so response starts in minutes.
What is an incident response retainer?
A retainer means we map your environment and agree activation terms in advance — so when something goes wrong, a team that already knows your systems is one call away.
Do you help with GDPR breach notification?
Yes. We support the 72-hour notification assessment and the documentation your legal obligations may require.